Deliverers, Taxis and Logistics Companies
How does Satnav Assistant help Delivery Services??
Your GPS system has failed to locate the delivery address.
(“Satnavs” are a fantastic location tool, however, they have their weaknesses).
Our system does not require a GPS signal at that crucial final part of the journey. The items of data that the driver has available – text / images / customer map / video - all supplied by the addressee - will guide the driver, quickly, to the correct location.
The customer is not at home
Your customer will be encouraged to add text and image data showing where to leave the package when they are not at home
The customer's address has been wrongly or badly communicated.
The first item of data a driver receives on the App is the correct end address.
Any address errors – house number – postcode etc., can be immediately resolved.
The driver does not have local knowledge of that area.
The Satnav Assistant data uses local knowledge which can guide you away from problems such as road blockages / closures, flooding and other hazards. (For example – Satnav Assistant will not send you the wrong way up a one way street or down a dirt track as you approach your destination!).
Your What3Words app has led you to the wrong location
a. The driver is able to cross check the given address with that on the app.
b. If the Customer's I.D. Is miss typed, the error is immediately detectable.
c. No GPS signal is required to locate the destination address.
Delivery Services are often held responsible even if the address was badly communicated.
By encouraging your customers to download the Satnav Assistant App you are handing them more control over timely delivery success. If they choose not to download the app and the address is badly communicated, not found or they are not at home, some responsibility will lay with the customer
Locating a customer's address at night or in poor visibility can be problematic for the Driver.
The Satnav Assistant mobile App allows the customer to view a brief video, explaining how they can help you find them in these circumstances (sample below)
We request your assistance in asking your customers to download their Free Satnav Assistant App from Google or Apple stores
The SatnavAssistant operates on two platforms, both of which you will have full access to:
The website (satnavassistant.com) – which allows full administrative functionality.
The mobile phone application – which allows your customers to create assistance documents, and your drivers to access those documents when needed. (examples of the types of documents available can be seen on this brief explanatory video)
Brief Tutorial Videos
Those of your customers who are using the SatnavAssistant application will have created assistance documents using their local knowledge, taking your driver directly and quickly to their front door, or delivery location if they are not at home.
For each time there is a download of the assisting data for an address - $ 0.10
- Please be aware that, until you choose to ask your customers to download the app, the 50% discount is not applied and the applicable charge will be USD 0.20 per usage. You can elect to promote the app at any time.
- Suggested promotion at point of customer order:
In order to assist us in delivering your order without delays, please download the Satnav Assistant App at The Google or Apple stores.
- If you choose to promote the app we would request that you do the following when an order is being placed with you:Request that your customer downloads the Satnav Assistant app to help secure against delayed delivery in the following circumstances:1. Your address has been incorrectly written OR2. Your address can be difficult to find OR3. You are not at home when your delivery arrives.Then, once completed, to provide you with their SatnavAssistant I.D number (this can be done retrospectively).This process will generate a 50% discount for all of your SNA transactions for life.
- We are offering free for life usage to those companies who choose to use the app in these early stages - please email us to add your corporation to this list